More on the Limits of Pursuing Patient Satisfaction
I talked about patient satisfaction last week, but I thought I’d extend the theme one more week. A study in the Archives of Internal Medicine analyzed data from the National Medical Expenditure Panel...
View ArticleForbes Questions Patient Satisfaction Scores
An article in Forbes recently questioned the value of patient satisfaction scores for both pay-for-performance schemes and as markers of quality and value in general. The article effectively exposed...
View ArticleTelemedicine – Treating Doctors Like McDonald’s Clerks
I don’t mean to pick on McDonald’s. Insert any other large retail business where customer satisfaction massively trumps every other consideration of the relationship between employee and customer....
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